No one likes to talk about their failures when they tell the story of their business. However, the reality is, failures happen in every business - even the most successful ones. What we need to realize is that failing is an option, and it can be for the best.

Great customer service focuses on delivering a holistic, genuine experience, regardless of the different touchpoints that customers or potential customers engage with businesses.

 Networking may have been made more accessible by social media platforms, but the importance of effectively reaching out and maintaining professional relationships with people can never be overstated. If you want to maximize the benefits of networking, you need to go about it more deliberately. Science tells us why this is important.